1. Introduction
Creative Furniture & Distribution LTD is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our website, place an order, or contact us. By using our website, you agree to the practices described in this Privacy Policy.

2. Data Controller
Creative Furniture & Distribution LTD
88 The Severn, NN11 4QS, Daventry, United Kingdom
Email: creativefurnitureukltd@gmail.com

3. Types of Data Collected
We may collect and process the following types of personal data:

Contact Information: Name, address, email address, and phone number.
Order Details: Products ordered, order history, and delivery preferences.
Payment Information: Payment method details (collected through secure third-party payment providers, such as Klarna and PayPal).
Account Information: Account credentials (username, password) if you choose to create an account.
Shipping Information: Necessary information for order delivery, including name, address, and contact details.
4. Purpose of Data Collection
We process personal data for the following purposes:

Order Fulfillment: To process and fulfill your orders, arrange shipping, and manage returns.
Customer Service: To respond to your inquiries, provide customer support, and manage your requests.
Payment Processing: To securely process payments through trusted third-party providers.
Shipping and Delivery: To manage delivery arrangements with our logistics partners, including DHL Parcel UK and Parcelforce.
Order Management System: We use Selro to arrange shipments and print labels, ensuring efficient order management.
5. Sharing of Data with Third Parties
We may share your personal data with the following third parties, solely for the purposes outlined above:

Payment Providers: Klarna, PayPal, Visa, and Mastercard to securely process payments.
Shipping Carriers: DHL Parcel UK and Parcelforce for the purpose of delivering your orders.
Order Management Platform: Selro, to assist with order management, packaging, and shipment label printing.
These third-party providers are required to handle your data in compliance with applicable data protection laws and only use it for the services we request.

6. Security of Your Data
We take the security of your data seriously and implement technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes secure connections, encryption, and access control.

7. Your Rights
As a data subject, you have the following rights:

Right to Access: You can request access to the personal data we hold about you.
Right to Correction: You have the right to request corrections to any inaccurate or incomplete data.
Right to Deletion: You may request that we delete your personal data, subject to legal and contractual restrictions.
Right to Restrict Processing: You may request limited use of your data under certain conditions.
Right to Data Portability: You may request a copy of your data in a commonly used format.
Right to Object: You may object to certain data processing activities, such as direct marketing.
To exercise these rights, please contact us at creativefurnitureukltd@gmail.com.

8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Order details and transaction records are retained for accounting and legal purposes in compliance with UK regulations.

9. Use of Cookies
Our website uses cookies to improve user experience, analyze website traffic, and enable essential functions. By using our website, you consent to the use of cookies as described in our [Cookie Policy].

10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, if significant, we will provide a prominent notice or request your consent as required by law.

11. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:

Creative Furniture & Distribution LTD
Email: creativefurnitureukltd@gmail.com
Address: 88 The Severn, NN11 4QS, Daventry, United Kingdom

1. Overview
Creative Furniture & Distribution LTD offers free shipping within the United Kingdom. We aim to dispatch all orders promptly and provide efficient delivery for our customers.

2. Dispatch Time
2.1 Orders placed before 12:00 PM (noon) are dispatched on the next business day. Orders placed after this time will be dispatched the following business day.
2.2 Orders are not dispatched on weekends or public holidays. If you place an order during these times, it will be processed on the next available business day.

3. Delivery Time
3.1 We offer next-day delivery on all items under 200 cm in length through DHL or Parcelforce, with an expected delivery time of 24-48 hours.
3.2 Larger items (over 200 cm) are shipped via 48-hour courier service; however, delivery times may vary based on courier availability and location.
3.3 While we strive to ensure prompt delivery, please note that delays may occur due to factors beyond our control, such as courier handling delays or the recipient’s unavailability at the delivery address.

4. Delivery Process
4.1 Once your order is shipped, you will receive an email with tracking information to monitor your shipment’s progress. You may track your order on the courier’s website or through a universal tracking platform.
4.2 In case of any issues with the delivery (e.g., damaged packaging or incomplete items), please contact us immediately by opening a support ticket on your account page.

5. Delivery Address
5.1 Please ensure that your delivery address is accurate and complete when placing your order.
5.2 We cannot be held responsible for delayed or failed deliveries if the address information provided is incorrect.

6. Shipping Cost
All orders within the United Kingdom are shipped free of charge, regardless of size or weight.

7. Issues with Delivery
7.1 If you receive a damaged package or if any items are missing from your order, please contact us immediately. We will arrange for replacements or missing items to be sent, and we may request photographic evidence to support any claims.
7.2 In the case of damaged items, we can provide replacement parts within 24 hours. If only part of your shipment has arrived, please inform us so we can contact the courier regarding the issue.

8. International Shipping
8.1 If you require shipping outside the United Kingdom, please open a support ticket and provide details of the product, destination, and requested delivery timeframe. We will work with you to find a viable shipping solution.

9. Contact Information
If you have any questions or require assistance with your shipment, please contact us at creativefurnitureukltd@gmail.com or through your account page.

1. Overview
At Creative Furniture & Distribution LTD, we are committed to ensuring that our customers are satisfied with their purchases. This policy outlines our procedures for returns, exchanges, and refunds.

2. Return Eligibility
2.1 You have the right to return an item within 30 days of receiving your order, provided the item is unused, in its original packaging, and in a resaleable condition.
2.2 To initiate a return, please contact us via email at creativefurnitureukltd@gmail.com or by opening a support ticket on your account page. We will guide you through the return process.

3. Damaged or Defective Products
3.1 If your item arrives damaged or defective, you must notify us within 5 days of receiving the product.
3.2 In the case of damaged or incorrect items, we offer free returns and will provide replacement parts or a full replacement item at no extra cost. Replacement parts will be shipped via a 24-hour service.
3.3 Please retain all original packaging and provide photographic evidence of any damage to help us resolve the issue efficiently.

4. Return Shipping Costs
4.1 If you are returning an item due to change of mind or personal preference, you are responsible for return shipping costs.
4.2 For returns of damaged or incorrect items, we cover all return shipping costs within the United Kingdom. If you choose, we can arrange the collection of the item, or you may use a courier service, such as Parcel2Go, at your expense.

5. Refund Process
5.1 Refunds will be processed once the returned item has been received and inspected at our warehouse. Please allow 3-5 business days for processing.
5.2 Depending on your payment method, refunds may take 1-14 business days to appear in your account. Klarna refunds may take up to 14 days.

6. Exchanges
6.1 If you would like to exchange an item for a different color or size, please initiate a return as outlined above. Once your return is processed, you may place a new order for the desired item.

7. Contact Information
If you have any questions or need assistance with your return, please reach out to us at creativefurnitureukltd@gmail.com or by submitting a support ticket on your account page.
Our address for returns is:
Creative Furniture & Distribution LTD
Warehouse: 32 High March, Daventry, NN11 4HB, United Kingdom

1. Introduction
1.1 These terms and conditions govern the sale and purchase of products through our website.
1.2 You will be asked to agree to these terms and conditions before placing an order on our website.
1.3 This document does not affect any statutory rights you may have as a consumer, such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.

2. Interpretation
2.1 In these terms and conditions:
(a) “we” means Creative Furniture & Distribution LTD; and
(b) “you” means our customer or prospective customer,
and “us,” “our,” and “your” should be interpreted accordingly.

3. Order Process
3.1 Advertising products on our website constitutes an “invitation to treat” rather than a contractual offer.
3.2 No contract will come into force between you and us unless and until we accept your order in accordance with the process outlined in this Section 3.
3.3 To enter into a contract to purchase products from us through our website, the following steps must be taken: you must add the products you wish to purchase to your shopping cart and proceed to checkout; if you are a new customer, please proceed to the Billing & Shipping section. You may create an account and log in; if you are an existing customer, you must enter your login details; once logged in, you must select your preferred delivery method, confirm your order, and agree to these terms of sale; you will then be directed to our payment service provider’s website, where your payment will be processed; we will send you an initial acknowledgment; and once we verify we can fulfill your order, we will send an order confirmation (at which point your order becomes a binding contract), or we will confirm via email that we cannot fulfill your order.
3.4 You will have the opportunity to identify and correct input errors prior to placing your order by editing your cart before proceeding to checkout.

4. Products
4.1 The following types of products are or may be available on our website from time to time: furniture and furniture accessories.
4.2 We may periodically change the products available on our website, and we do not undertake to continue supplying any specific product or type of product.

5. Prices
5.1 The prices of our products are quoted on our website.
5.2 Product prices on our website may change periodically, but such changes will not affect contracts that have already been formed.
5.3 All amounts stated in these terms and conditions or on our website are inclusive of VAT.
5.4 It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that a product’s correct price is notified to you before the contract of sale comes into force.
5.5 Delivery is free of charge on orders within the United Kingdom.

6. Payments
6.1 You must pay for the products you order during the checkout process.
6.2 We accept the following payment methods: Klarna, PayPal, and Visa/Mastercard credit and debit cards.
6.3 If you fail to make any payment due under these terms and conditions, we may withhold the ordered products and/or, by written notice, cancel the sale contract for the products.
6.4 If you make an unjustified credit card, debit card, or other charge-back, you will be liable to pay us, within 7 days following the date of our written request:
(a) an amount equal to the amount of the charge-back;
(b) all third-party expenses incurred by us in relation to the charge-back (including charges made by our or your bank, payment processor, or card issuer);
(c) an administration fee of GBP 25.00 including VAT; and
(d) all our reasonable costs, losses, and expenses incurred in recovering the amounts referred to in this Section 6.4 (including without limitation legal fees and debt collection fees).
For the avoidance of doubt, if you fail to recognize or remember the source of an entry on your card statement or other financial statement and initiate a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 6.4.

7. Deliveries
7.1 Our policies and procedures regarding product delivery are set out in this Section 7 and in our delivery policy document.
7.2 We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.
7.3 We dispatch all orders on the next business day after the order is placed, with an expected delivery time of 24 to 48 hours. Please note that delivery may be delayed if the customer is not present at the delivery address or if there are delays on the part of the courier, over which we have no control.
7.4 Products are not shipped on public holidays. In such cases, orders will be dispatched on the next business day after the holiday.
7.5 We deliver products only to addresses within the United Kingdom.

8. Right of Cancellation and Returns
8.1 This Section 8 applies if and only if you contract with us as a consumer, as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
8.2 Under these regulations, you have the right to cancel any distance contract to purchase a product from us at any time within the period:
(a) beginning when the contract of sale is concluded under these terms and conditions; and
(b) ending 14 days after the day on which you receive the product.
8.3 To exercise your right of cancellation, you must notify us clearly in writing within the cancellation period. You may use the contact details provided below.
8.4 If you cancel a contract as described in this Section 8, you must return the product to us at your own cost and risk. Products should be returned in their original packaging, unused, and in a condition suitable for resale.
8.5 Following cancellation, you will receive a full refund, including the cost of standard delivery, if applicable. Refunds will be processed using the same payment method used for the purchase within 14 days of receiving the returned item or proof of return shipment.
8.6 If you fail to return the product, we may recover the product and charge you the direct costs of doing so.

9. Warranties and Representations
9.1 You warrant and represent to us that:
(a) you are legally capable of entering into binding contracts;
(b) you have full authority, power, and capacity to agree to these terms and conditions;
(c) all information you provide to us in connection with your order is true, accurate, complete, and non-misleading; and
(d) you will be able to take delivery of the products in accordance with these terms and conditions and our delivery policy.
9.2 We warrant to you that:
(a) we have the right to sell the products you buy;
(b) the products we sell to you are free from any charge or encumbrance, except as specified in these terms and conditions;
(c) you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;
(d) the products you buy will correspond to any description published on our website; and
(e) the products you buy will be of satisfactory quality.
9.3 These terms and conditions set out all of our warranties and representations relating to the supply of products. To the maximum extent permitted by applicable law, and subject to Section 11.1, all other warranties and representations are expressly excluded.

10. Limitation of Liability
10.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.
10.2 The limitations and exclusions of liability set out in this Section 10 and elsewhere in these terms and conditions govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence), and for breach of statutory duty.

11. Our Details
11.1 This website is owned and operated by Creative Furniture & Distribution LTD.
11.2 We are registered in England under registration number 13145763, and our registered office is at:
88 The Severn, NN11 4QS, Daventry.
11.3 Our principal place of business is at our warehouse address:
32 High March, Daventry, NN11 4HB.
11.4 You can contact us by writing to the business address given above or by email to creativefurnitureukltd@gmail.com.
11.5 Our VAT number is GB 381481193.