Creating an account is simple—just provide your email address, and a password will be sent directly to your inbox. You can do this either on our My Account page or during checkout when placing an order.

Of course, you can browse products without an account. However, creating an account can help you track your orders, check their status, and easily reach out to us through our advanced ticket support system.

You can reset your password directly on the My Account page or by clicking here to go to the password reset link. A confirmation email will be sent to you with instructions to complete the reset.

You can update your information in your dashboard after logging in. There, you can edit your payment options, addresses, additional details, and even add reviews.

Yes, our site allows you to save items to your Wishlist using the red heart icon on product pages. To keep your Wishlist saved, please make sure you’re logged in. This feature lets you store all your planned purchases and even share them with friends via social media.

All our products under 200cm are shipped with next-day delivery via DHL or Parcelforce. However, due to the large size of our items and occasional courier delays at sorting facilities, we guarantee 48-hour delivery, though most orders arrive the next day. Items over 200cm are sent via a 48-hour service. Orders placed before 12 noon are dispatched the same day.

There are no conditions—all our shipments are free with no additional charges. This includes next-day delivery for most items, so you get fast and free shipping with every order.

You’ll receive a tracking number via email once your order is shipped. You can also ask any questions through our ticket support in the My Account section. Track your package on the courier’s website or use a universal tracking site for updates.

Please open a ticket with us immediately if your package arrives damaged or if only part of your order (e.g., 1 of 2 boxes) is delivered. If the shipment was damaged, we offer replacement parts, which we’ll send via a 24-hour service. If your order is incomplete, let us know right away, and we’ll contact the courier to address any sorting issues. Rest assured, we cannot send incomplete orders, as each package must be scanned before dispatch.

For shipping outside our standard UK delivery areas, please create an account and open a ticket with us. Let us know the destination, the specific furniture item, and your preferred delivery timeframe. We’ll do our best to find a suitable shipping solution for you.

To place an order, add your desired product to the cart, then go to your cart to ensure the correct product and color are selected. From there, proceed to checkout, where you can create an account to save your details, or simply enter your shipping and billing address without an account and complete your order.

Unfortunately, if you want to modify your order, such as changing the color of doors to black, this can only be done before the order is placed. However, if the order was made after 12 PM and hasn’t been shipped yet, you can open a ticket with us, and we’ll do our best to modify or cancel the order.

Our accepted payment methods include Visa and Mastercard credit cards, PayPal (including installment options), and Klarna, which also offers payment plans.

To check the status of your order, log into your account (if you created one during checkout) and view your order status there.

Yes, you will receive an order confirmation email and, once your order is shipped, an update with the tracking number.

Our return policy can be found here. Buyers have 30 days to return an item, and 5 days from the delivery date to notify us of any defects or damage.

To initiate a return, please log in or create an account and open a support ticket with us. We’ll then guide you through the next steps.

Returns are free within 30 days if the item arrives damaged, incorrect, or not as described. If you wish to return an item simply because you’ve changed your mind, return shipping costs are the customer’s responsibility. We can arrange collection for you, or you can organize it yourself via a service like Parcel2Go.

Refunds are initiated once the item is returned to our warehouse and inspected. Depending on the payment method, refund times may vary from 1 to 14 days (for Klarna payments).

If your item arrives damaged, please notify us immediately. We can send replacement parts the next day if you provide the specific part numbers that are damaged. You may also choose to return the item or accept a partial refund.